Drafted by Mistral, graded by Gemini

Drafted answer

Yes, customer data stored in databases, file storage, and backups is encrypted at rest using AES-256. Keys are managed in AWS Key Management Service (KMS) and rotated automatically every year. Enterprise customers can provide and control their own encryption keys through AWS KMS (Bring Your Own Key, BYOK).

• ↳ Security Whitepaper › Encryption

Reference answer

Yes. All customer data (databases, file storage, backups) is encrypted at rest with AES-256, keys managed in AWS KMS and rotated automatically every year.

Expected: Security whitepaper › Encryption

Grader · correctness 5 · faithfulness 5 · completeness 5

The assistant's answer accurately matches the reference answer and includes additional relevant details present in the cited excerpts regarding BYOK. All statements are fully supported by the cited documentation, and all key points regarding encryption at rest, algorithms, key management, and rotation are thoroughly covered.

Drafted answer

The minimum TLS version supported for data in transit is TLS 1.2. TLS 1.3 is preferred and negotiated when the client supports it, while older protocols (SSL, TLS 1.0, and TLS 1.1) are disabled.

• ↳ Security Whitepaper › Encryption

Reference answer

TLS 1.2 is the minimum; TLS 1.3 is preferred. SSL, TLS 1.0 and 1.1 are disabled, and HSTS is enforced.

Expected: Security whitepaper › Encryption

Grader · correctness 5 · faithfulness 5 · completeness 5

The assistant's answer perfectly matches the reference answer by identifying TLS 1.2 as the minimum and mentioning TLS 1.3 as preferred, along with the disabled older protocols. Every statement is fully supported by the cited excerpt from the security whitepaper, and all key points of the reference are completely covered.

Drafted answer

Yes, Vantrel has been ISO/IEC 27001:2022 certified since September 2023. The certification covers the development, operation, and support of Vantrel Plan.

• ↳ Security Whitepaper › Certifications and audit reports

Reference answer

Yes, ISO/IEC 27001:2022 certified since September 2023, covering development, operation and support of Vantrel Plan, with annual surveillance audits.

Expected: Security whitepaper › Certifications and audit reports

Grader · correctness 5 · faithfulness 5 · completeness 4

The assistant correctly identified that the company is ISO/IEC 27001:2022 certified since September 2023, matching the reference and the cited excerpts. All statements in the answer are fully supported by the cited excerpts. The answer covers the key points of certification, date, and scope, omitting only the minor detail about surveillance audits, which is acceptable for completeness.

Drafted answer

Yes, Vantrel can provide the SOC 2 Type II report under a non-disclosure agreement (NDA) upon request to security@vantrel.example. The report covers the Security, Availability, and Confidentiality Trust Services Criteria and is typically available by March of the year following the audit period (January 1 to December 31).

• ↳ Security Whitepaper › Certifications and audit reports

Reference answer

Yes. Vantrel has an annual SOC 2 Type II (Security, Availability, Confidentiality; period Jan 1 - Dec 31, report available around March). It is shared under NDA on request to security@vantrel.example.

Expected: Security whitepaper › Certifications and audit reports

Grader · correctness 5 · faithfulness 5 · completeness 5

The assistant provided a very accurate answer that matches all the key details from the reference answer. Every statement made by the assistant is fully supported by the cited documentation excerpts, and all key points regarding the SOC 2 Type II report are covered comprehensively.

Drafted answer

Customer data for European customers is hosted in the European Union, specifically in AWS eu-west-3 (Paris, France) as the primary location, with disaster recovery in AWS eu-central-1 (Frankfurt, Germany). Data at rest, including backups and disaster recovery copies, remains within the EU region. No other hosting regions are offered for EU customers.

• ↳ Data Processing Agreement (summary) › International data transfers (not in expected sources)
• ↳ Infrastructure and Hosting › Hosting regions

Reference answer

On AWS in eu-west-3 (Paris, France), with disaster recovery in eu-central-1 (Frankfurt, Germany). Data at rest, including backups, stays in the selected region.

Expected: Infrastructure hosting › Hosting regions

Grader · correctness 5 · faithfulness 5 · completeness 5

The assistant's answer correctly identifies AWS eu-west-3 (Paris) as the primary location and eu-central-1 (Frankfurt) for disaster recovery, matching the reference and cited excerpts. Every detail is fully supported by the infrastructure documentation. All key points from the reference are covered.

Drafted answer

For Vantrel Plan, the Recovery Point Objective (RPO) is 1 hour and the Recovery Time Objective (RTO) is 4 hours in the event of a major incident affecting an entire AWS region.

• ↳ Business Continuity and Disaster Recovery › Objectives

Reference answer

RPO of 1 hour and RTO of 4 hours.

Expected: Business continuity › Objectives

Grader · correctness 5 · faithfulness 5 · completeness 5

The assistant's answer correctly identifies both the RPO (1 hour) and RTO (4 hours) as stated in the reference answer and supported fully by the cited documentation excerpts.

Drafted answer

Backups are taken continuously for databases with point-in-time recovery available for the last 7 days, and full encrypted snapshots are taken daily. These backups are retained for 35 days.

• ↳ Business Continuity and Disaster Recovery › Backups

Reference answer

Continuous backups with 7-day point-in-time recovery, plus daily encrypted full snapshots retained for 35 days, replicated to the DR location. Restores are tested monthly.

Expected: Business continuity › Backups

Grader · correctness 5 · faithfulness 5 · completeness 4

The assistant correctly details the backup frequency and retention periods in accordance with the reference answer, utilizing the provided documentation excerpts. All statements are fully supported by the citations, although it omits the mention of DR replication and monthly restore testing which were part of the reference answer, leading to a slight completeness deduction.

Drafted answer

Vantrel supports Single Sign-On (SSO) using SAML 2.0 and OpenID Connect (OIDC) on Business and Enterprise plans.

• ↳ Identity and Access Management › Customer authentication

Reference answer

SAML 2.0 and OpenID Connect, on Business and Enterprise plans. Tested with Microsoft Entra ID, Okta and Google Workspace. Enforcing SSO disables password login.

Expected: Identity access › Customer authentication

Grader · correctness 4 · faithfulness 5 · completeness 4

The assistant's answer correctly identifies SAML 2.0 and OpenID Connect on Business and Enterprise plans, matching the main points of the reference answer. However, it misses the detail about enforcing SSO disabling password login, leading to a slightly lower completeness score, while the facts stated are fully supported by the cited excerpts.

Drafted answer

Vantrel supports SCIM 2.0 for automated user provisioning only on the Enterprise plan. Other plans require manual user management by workspace administrators.

• ↳ Identity and Access Management › User provisioning

Reference answer

Yes, SCIM 2.0 is supported, on the Enterprise plan only.

Expected: Identity access › User provisioning

Grader · correctness 5 · faithfulness 5 · completeness 5

The assistant accurately matches the reference answer by stating that SCIM 2.0 is supported for automated user provisioning exclusively on the Enterprise plan. Every statement made by the assistant is directly backed up by the provided documentation excerpt, covering all key points completely.

Drafted answer

Vantrel commits to a monthly uptime of 99.95% for Enterprise customers.

• ↳ Service Level Agreement and Support › Availability commitment

Reference answer

99.95% monthly uptime for Enterprise (excluding scheduled maintenance), with service credits of 10% or 25% of the monthly fee.

Expected: Sla support › Availability commitment

Grader · correctness 5 · faithfulness 5 · completeness 3

The assistant correctly identifies the 99.95% monthly uptime commitment for Enterprise customers, matching the primary fact in the reference answer. The answer is fully supported by the cited excerpts, although it omits the mention of service credits, making it slightly incomplete regarding all details of the reference.

Drafted answer

Vantrel notifies customers of a personal data breach without undue delay, and in any case within 48 hours after becoming aware of it.

• ↳ Data Processing Agreement (summary) › Personal data breach notification

Reference answer

Without undue delay and in any case within 48 hours after becoming aware of it.

Expected: Data processing agreement › Personal data breach notification

Grader · correctness 5 · faithfulness 5 · completeness 5

The assistant's answer perfectly matches the reference answer in facts, completeness, and correctness. Furthermore, every statement in the answer is fully supported by the provided excerpt.

Drafted answer

Vantrel performs penetration testing at least once a year, and additionally before major architectural changes. The most recent penetration test was completed in March 2026 and identified no critical findings and two high-severity findings, both of which were remediated within 30 days and verified by the testing firm during a retest.

• ↳ Penetration Testing and Vulnerability Management › Penetration testing

Reference answer

At least annually by an independent third party, plus before major architectural changes. The last test (March 2026) found no critical and two high findings, both remediated within 30 days and verified by retest.

Expected: Vulnerability management › Penetration testing

Grader · correctness 5 · faithfulness 5 · completeness 5

The assistant's answer perfectly matches the reference answer in facts, completeness, and correctness. Every single statement made in the answer is fully supported by the provided documentation excerpts, leading to maximum scores across all categories.

Drafted answer

Vantrel remediates critical vulnerabilities within 7 days.

• ↳ Penetration Testing and Vulnerability Management › Vulnerability management

Reference answer

Critical vulnerabilities must be remediated within 7 days (high: 30 days, medium: 90 days).

Expected: Vulnerability management › Vulnerability management

Grader · correctness 5 · faithfulness 5 · completeness 5

The assistant correctly identified the 7-day remediation timeline for critical vulnerabilities, which matches the reference answer. The statement is fully supported by the cited documentation excerpt, and while it omits other severity levels, it accurately and completely addresses the specific question asked about critical vulnerabilities.

Drafted answer

Vantrel’s sub-processors are listed in the Sub-processors document (v2026.2) and include the following: Amazon Web Services EMEA SARL for cloud hosting, storage, and backups; Cloudflare, Inc. for CDN, Web Application Firewall, and DDoS protection; Datadog, Inc. for infrastructure and application monitoring and logs; Stripe Payments Europe, Ltd. for billing and subscription payments; Zendesk, Inc. for customer support ticketing; SendGrid (Twilio Inc.) for transactional emails; and Microsoft Ireland Operations Ltd. (Azure OpenAI Service) for AI features when Vantrel Assist is enabled. The full list is documented in S1 and S2.

• ↳ Sub-processors › Infrastructure sub-processors
• ↳ Sub-processors › Service sub-processors

Reference answer

AWS (hosting), Cloudflare (CDN/WAF/DDoS), Datadog (monitoring), Stripe (billing), Zendesk (support), SendGrid/Twilio (transactional emails), Microsoft Azure OpenAI Service (AI features).

Expected: Subprocessors › Infrastructure sub-processors · Subprocessors › Service sub-processors

Grader · correctness 5 · faithfulness 5 · completeness 5

The assistant provides a comprehensive list of sub-processors that matches the reference answer and is fully supported by the cited documentation excerpts. All key points are present, factually correct, and completely faithful to the sources provided.

Drafted answer

No, customer data is never used to train or fine-tune AI models by Vantrel or its AI sub-processors.

• ↳ AI Features Policy › Use of customer data

Reference answer

No. Customer data is never used to train or fine-tune AI models, neither by Vantrel nor by its AI sub-processor.

Expected: Ai features policy › Use of customer data

Grader · correctness 5 · faithfulness 5 · completeness 5

The assistant accurately states that customer data is never used to train or fine-tune AI models by Vantrel or its sub-processors, perfectly matching the reference answer. Every statement is directly supported by the cited documentation excerpt. All key points from the reference are fully covered.

Drafted answer

Yes, your employees can sign in with their corporate Okta accounts if you are on the Business or Enterprise plan, as Okta is listed as a tested identity provider for Single Sign-On (SSO) using SAML 2.0 or OpenID Connect (OIDC).

• ↳ Identity and Access Management › Customer authentication

Reference answer

Yes, via SAML 2.0 or OIDC SSO on Business and Enterprise plans; Okta is a tested identity provider.

Expected: Identity access › Customer authentication

Grader · correctness 5 · faithfulness 5 · completeness 5

The assistant's answer correctly matches the reference by confirming that employees can use Okta for SSO on Business and Enterprise plans via SAML 2.0 or OIDC. All facts are fully supported by the cited documentation excerpt, and all key points from the reference are included.

Drafted answer

In the event of a major incident affecting the EU (Paris) region, you could lose up to 1 hour of data due to the documented Recovery Point Objective (RPO) of 1 hour. This applies to Vantrel Plan customers only, as the Business Continuity Plan (BCP) and Disaster Recovery Plan (DRP) are specified for this plan.

• ↳ Business Continuity and Disaster Recovery › Objectives

Reference answer

At most about 1 hour of data (RPO 1 hour), with service restored from the Frankfurt DR region within 4 hours (RTO).

Expected: Business continuity › Objectives · Infrastructure hosting › Hosting regions

Grader · correctness 5 · faithfulness 5 · completeness 5

The assistant correctly identifies the 1-hour RPO from the documentation and appropriately notes the plan restriction mentioned in the excerpts. The facts are consistent with the reference answer, fully supported by the cited excerpts, and cover the core point regarding data loss (RPO).

Drafted answer

No, Vantrel engineers do not have access to customer budget figures or any other customer data without explicit, temporary, and time-limited access granted by the customer.

• ↳ Identity and Access Management › Vantrel employee access to customer data

Reference answer

No standing access. Support can only access a workspace when the customer grants temporary access (max 72 hours), which is logged and visible in the audit trail.

Expected: Identity access › Vantrel employee access to customer data

Grader · correctness 5 · faithfulness 5 · completeness 5

The assistant correctly states that engineers do not have standing access and require temporary, customer-granted access, matching the reference answer. Every statement in the answer is fully supported by the cited documentation excerpt. All key points from the reference are covered completely.

Drafted answer

Yes, Enterprise customers can provide and control their own encryption keys for data at rest through AWS KMS (Customer-Managed Keys or BYOK). Revoking the key makes the customer's data unreadable by Vantrel.

• ↳ Security Whitepaper › Encryption

Reference answer

Yes, Enterprise customers can use customer-managed keys (BYOK) via AWS KMS; revoking the key makes the data unreadable by Vantrel.

Expected: Security whitepaper › Encryption

Grader · correctness 5 · faithfulness 5 · completeness 5

The assistant's answer perfectly matches the reference answer regarding customer-managed keys for Enterprise customers and the effect of key revocation. All statements are fully supported by the provided documentation excerpt, and all key points are completely covered.

Drafted answer

Yes, Vantrel performs background checks on all new employees before their start date, where permitted by local law.

• ↳ Security Whitepaper › Employee security

Reference answer

Yes, background checks are performed on all new employees before their start date, where permitted by local law.

Expected: Security whitepaper › Employee security

Grader · correctness 5 · faithfulness 5 · completeness 5

The assistant's answer perfectly matches the reference answer regarding background checks for new employees. All statements are fully supported by the cited excerpt from the security whitepaper. The answer is complete, covering all key points without missing any details.

Drafted answer

For Business plan customers, the first response target is 4 hours during business hours (Monday to Friday). For Enterprise plan customers, the first response target is 1 hour, 24/7. Starter plan customers receive best-effort support with no guaranteed response time.

• ↳ Service Level Agreement and Support › Support

Reference answer

Enterprise: P1 first response within 1 hour, 24/7. Business: support is business hours only, P1 first response within 4 hours.

Expected: Sla support › Support

Grader · correctness 5 · faithfulness 5 · completeness 5

The assistant's answer perfectly matches the reference answer by specifying the exact response times for both Business and Enterprise tiers during a 3am outage. The statements are fully supported by the provided documentation excerpt, and all key points from the reference are covered.

Drafted answer

Yes, some sub-processors process customer data outside the EU. Stripe Payments Europe, Ltd. processes billing and subscription payment data in the US, SendGrid (Twilio Inc.) processes transactional emails in the US, and Datadog, Inc. processes infrastructure and application monitoring, logs in the US for US-hosted tenants. Additionally, AWS EMEA SARL may process data in the US if the customer selects the US region, and Cloudflare processes traffic in transit globally.

• ↳ Sub-processors › Service sub-processors
• ↳ Sub-processors › Infrastructure sub-processors
• ↳ Sub-processors › Notes (not in expected sources)

Reference answer

For EU tenants, hosting (AWS), monitoring (Datadog), support (Zendesk) and AI (Azure EU Data Zone) stay in the EU. Cloudflare handles traffic in transit on its global network, Stripe operates in EU/US, and SendGrid processes email addresses and notification content in the US. Transfers are covered by SCCs; Vantrel Inc. is under the EU-U.S. Data Privacy Framework.

Expected: Subprocessors › Infrastructure sub-processors · Subprocessors › Service sub-processors · Data processing agreement › International data transfers

Grader · correctness 3 · faithfulness 4 · completeness 3

The assistant correctly identifies that some sub-processors process data outside the EU, accurately citing Stripe, SendGrid, and Cloudflare from the excerpts. However, it incorrectly states that Datadog processes logs in the US for EU-hosted tenants, whereas the excerpt explicitly notes Datadog is in the EU for EU tenants and US only for US tenants. The statements are mostly faithful to the provided text, but this misinterpretation affects the correctness score, and it misses some nuances present in the reference answer.

Drafted answer

Customers are informed of security incidents through email notifications from the Security team when their data is involved, following timelines defined in the Data Processing Agreement. For service availability incidents, updates are published on the public status page at least every 60 minutes for SEV1 incidents. After a SEV1 incident is resolved, a post-incident report is shared with affected customers within 10 business days.

• ↳ Incident Response › Customer communication
• ↳ Incident Response › Severity levels (not in expected sources)

Reference answer

Availability incidents on the status page (updates at least every 60 min for SEV1); customers whose data is affected are emailed by Security within the DPA timeline (48 hours); a root cause analysis is shared within 10 business days after a SEV1.

Expected: Incident response › Customer communication · Data processing agreement › Personal data breach notification

Grader · correctness 5 · faithfulness 5 · completeness 5

The assistant's answer accurately captures all the key points mentioned in the reference answer regarding how customers are informed of security incidents, including status page updates, DPA email timelines, and the 10 business day post-incident report. Every statement made by the assistant is directly supported by the cited excerpts, resulting in full scores across all criteria.

Drafted answer

For customer users, Vantrel supports Multi-factor Authentication (MFA) using TOTP authenticator apps or FIDO2/WebAuthn security keys. SMS-based MFA is not supported. Administrators can enforce MFA for all users in their workspace. For Vantrel staff accessing production, the documentation does not specify MFA requirements for their internal access to production environments, only that access rights are reviewed quarterly and revoked within 24 hours when an employee leaves the company.

• ↳ Identity and Access Management › Customer authentication
• ↳ Identity and Access Management › Vantrel employee access to customer data (not in expected sources)

Reference answer

Customers: TOTP or FIDO2/WebAuthn, can be made mandatory by admins, no SMS. Staff: production admin access goes through a bastion with SSO, MFA and session recording; direct SSH disabled.

Expected: Identity access › Customer authentication · Infrastructure hosting › Network security

Grader · correctness 3 · faithfulness 5 · completeness 3

The assistant correctly answered the customer MFA portion based on the documentation, but failed to provide the production access details for Vantrel staff because those details were missing from the cited excerpts, resulting in an incomplete and incorrect staff access answer.

Drafted answer

Infrastructure and application logs are stored in Datadog, with EU-hosted tenants using the EU site. Infrastructure logs are retained for 12 months. Audit logs are retained for 13 months and can be exported via API or viewed in the administration console; Enterprise customers can stream them to their SIEM via webhook.

• ↳ Infrastructure and Hosting › Logging and monitoring
• ↳ Identity and Access Management › Audit logs

Reference answer

Infrastructure and application logs are centralized in Datadog (EU site for EU tenants), retained 12 months. Customer audit logs are retained 13 months and exportable via API or streamed to a SIEM (Enterprise).

Expected: Infrastructure hosting › Logging and monitoring · Identity access › Audit logs

Grader · correctness 5 · faithfulness 5 · completeness 5

The assistant's answer aligns closely with the reference answer, accurately reflecting where logs are stored, how long they are kept, and the features for audit logs. Every statement made by the assistant is fully supported by the provided documentation excerpts. All key points from the reference are covered comprehensively.

Drafted answer

Yes, Vantrel sends customer data to Microsoft Ireland Operations Ltd. (Azure OpenAI Service) in the EU Data Zone when Vantrel Assist is enabled. This is limited to the data required to answer a specific request, such as selected cells and their labels, and only for EU-hosted tenants.

• ↳ AI Features Policy › Use of customer data
• ↳ Sub-processors › Service sub-processors
• ↳ AI Features Policy › Vantrel Assist

Reference answer

Only if a workspace Admin enables Vantrel Assist (off by default). Then only the data needed for the request is sent to Microsoft Azure OpenAI Service in the EU Data Zone; it is never used for training.

Expected: Ai features policy › Vantrel Assist · Ai features policy › Use of customer data · Subprocessors › Service sub-processors

Grader · correctness 5 · faithfulness 5 · completeness 5

The assistant correctly states that data is sent to Microsoft in the EU Data Zone when Vantrel Assist is enabled, matching the reference answer. All claims are fully supported by the cited documentation excerpts, including the specific sub-processor and data location. The answer covers all key points including activation requirements, destination, and data scope.

Drafted answer

Vantrel operates a private bug bounty program with invited researchers. The documentation does not specify reward amounts for reported vulnerabilities.

• ↳ Incident Response › Reporting a vulnerability

Reference answer

Yes, a private bug bounty program with invited researchers. Reward amounts are not documented.

Expected: Incident response › Reporting a vulnerability

Grader · correctness 5 · faithfulness 5 · completeness 5

The assistant correctly identified that there is a private bug bounty program with invited researchers and that reward amounts are not specified in the documentation, perfectly matching the reference answer. Every statement is fully supported by the cited excerpt. All key points from the reference answer are covered comprehensively.

Drafted answer

The documentation does not specify which firm performed the last penetration test.

Reference answer

An independent third-party security firm, in March 2026. The firm's name is not documented.

Expected: Vulnerability management › Penetration testing

Grader · correctness 5 · faithfulness 5 · completeness 5

The reference answer states that the name of the firm is not documented. The assistant correctly identified that the documentation does not specify this information, matching the reference answer completely.

Drafted answer

Vantrel supports streaming audit logs to a SIEM via webhook for Enterprise customers only. The documentation does not specify which SIEM products are supported beyond this capability.

• ↳ Identity and Access Management › Audit logs

Reference answer

Enterprise customers can stream audit logs to their SIEM via webhook; specific supported SIEM products are not listed.

Expected: Identity access › Audit logs

Grader · correctness 5 · faithfulness 5 · completeness 5

The assistant correctly states that Enterprise customers can stream audit logs to a SIEM via webhook and that specific products are not listed, matching the reference answer. Every statement is directly supported by the cited excerpt. The answer covers all key points of the reference.

Drafted answer

The Data Protection Officer (DPO) can be contacted at dpo@vantrel.example. The name of the DPO is not provided in the documentation.

• ↳ Company Overview › Security and compliance organization

Reference answer

The DPO can be contacted at dpo@vantrel.example; the DPO's name is not documented.

Expected: Company overview › Security and compliance organization

Grader · correctness 5 · faithfulness 5 · completeness 5

The assistant correctly provides the DPO email address found in the excerpts while accurately stating that the name is not provided. The facts match the reference answer, are fully supported by the cited excerpts, and cover all necessary key points.

Drafted answer

No, custom roles are not currently supported. Vantrel Plan uses four default roles: Admin, Modeler, Contributor, and Viewer.

• ↳ Identity and Access Management › Roles and permissions

Reference answer

No, custom roles are not currently supported. Four default roles exist (Admin, Modeler, Contributor, Viewer) plus dimension-member-level restrictions.

Expected: Identity access › Roles and permissions

Grader · correctness 5 · faithfulness 5 · completeness 5

The assistant correctly states that custom roles are not supported and lists the four default roles, matching the reference answer. All statements are fully supported by the cited documentation excerpt, and all key points are included without missing information.

Drafted answer

No, Vantrel does not offer on-premise, private cloud, or self-hosted deployments. Vantrel Plan is delivered exclusively as a multi-tenant SaaS application.

• ↳ Company Overview › Product and delivery model

Reference answer

No. Vantrel Plan is SaaS only; no on-premise, private cloud or self-hosted deployment.

Expected: Company overview › Product and delivery model

Grader · correctness 5 · faithfulness 5 · completeness 5

The assistant's answer perfectly matches the reference answer by stating that Vantrel does not offer on-premise deployment and is SaaS-only. Every statement is fully supported by the provided excerpt, and all key points of the reference are covered.

Drafted answer

No, SMS-based two-factor authentication is not supported.

• ↳ Identity and Access Management › Customer authentication

Reference answer

No, SMS-based MFA is not supported (TOTP and FIDO2/WebAuthn are).

Expected: Identity access › Customer authentication

Grader · correctness 5 · faithfulness 5 · completeness 5

The assistant correctly stated that SMS-based MFA is not supported, matching the reference answer. Every statement in the answer is fully supported by the provided documentation excerpt. The answer is also complete as it captures the main point regarding SMS authentication.

Drafted answer

No, Vantrel does not offer hosting in Australia. Only EU and US regions are available.

• ↳ Infrastructure and Hosting › Hosting regions

Reference answer

No. Only EU (Paris/Frankfurt) and US (N. Virginia/Oregon) regions are offered.

Expected: Infrastructure hosting › Hosting regions

Grader · correctness 5 · faithfulness 5 · completeness 5

The assistant correctly states that data cannot be hosted in Australia based on the reference answer. The answer is completely faithful to the provided excerpts, which explicitly list only EU and US regions and state that no other regions are offered. All key points from the reference are fully covered.

Drafted answer

No, Vantrel does not currently have an accessibility conformance report (VPAT). We are working toward conformance with WCAG 2.1 level AA.

• ↳ Product FAQ › Is Vantrel Plan accessible to users with disabilities?

Reference answer

Not yet. Vantrel is working toward WCAG 2.1 AA, but a VPAT is not available yet.

Expected: Product faq › Is Vantrel Plan accessible to users with disabilities?

Grader · correctness 5 · faithfulness 5 · completeness 5

The assistant correctly states that a VPAT is not currently available and mentions the work towards WCAG 2.1 level AA. This matches the reference answer and is fully supported by the cited documentation excerpt.

Drafted answer

The documentation does not mention whether Vantrel Plan is FedRAMP authorized.

Reference answer

Not in the documentation.

Grader · correctness 5 · faithfulness 5 · completeness 5

The reference answer states that the information is not in the documentation, and the assistant correctly identified that the documentation does not mention this, giving an accurate response without hallucinating.

Drafted answer

The documentation does not mention whether Vantrel will sign a HIPAA Business Associate Agreement (BAA).

Reference answer

Not in the documentation.

Grader · correctness 5 · faithfulness 5 · completeness 5

The reference answer states that the information is not in the documentation, and the assistant correctly identified that the documentation does not mention the topic. Therefore, all criteria are fully met.

Drafted answer

The documentation does not mention the coverage amount of Vantrel's cyber insurance policy.

Reference answer

Not in the documentation.

Grader · correctness 5 · faithfulness 5 · completeness 5

The reference answer states that the information is not in the documentation, and the assistant correctly identified this and stated that the documentation does not mention it. Therefore, all criteria receive the maximum score.

Drafted answer

The documentation does not mention whether Vantrel offers a source code escrow agreement.

Reference answer

Not in the documentation.

Grader · correctness 5 · faithfulness 5 · completeness 5

The reference answer states that the information is not in the documentation. The assistant correctly identified that the documentation does not mention source code escrow agreements, meaning all scores are at the maximum level.

Drafted answer

The documentation does not mention IP allowlisting to restrict user access.

Reference answer

Not in the documentation.

Grader · correctness 5 · faithfulness 5 · completeness 5

The reference answer states that the information is not in the documentation, and the assistant correctly identified this and stated that the documentation does not mention IP allowlisting. Therefore, all criteria achieve the maximum score.

Drafted answer

The documentation does not mention whether Vantrel uses post-quantum cryptography.

Reference answer

Not in the documentation.

Grader · correctness 5 · faithfulness 5 · completeness 5

The reference answer states that the information is not in the documentation. The assistant correctly identifies that the documentation does not mention post-quantum cryptography, perfectly matching the reference.

Drafted answer

The documentation does not mention a SOC 1 report.

Reference answer

Not in the documentation. Only Vantrel's SOC 2 Type II is documented; the SOC 1 mentioned is AWS's, not Vantrel's.

Grader · correctness 5 · faithfulness 5 · completeness 5

The reference answer states that the information is not documented regarding a Vantrel SOC 1 report. The assistant correctly identified that the documentation does not mention a SOC 1 report, earning top scores across all criteria.

Drafted answer

The documentation does not specify the number of people working in the security team.

Reference answer

Not in the documentation. Only the total headcount (~240) and the CISO/Security Committee are mentioned.

Grader · correctness 5 · faithfulness 5 · completeness 5

The reference answer states that the information is not in the documentation, and the assistant correctly identifies that the documentation does not specify the number of people working in the security team. Therefore, all criteria are fully met.

Drafted answer

The documentation specifies first-response targets for P1 incidents but does not provide mean time to resolve (MTTR) for these incidents. For Business plan customers, the first-response target is 4 hours, and for Enterprise plan customers, it is 1 hour. Resolution times are not documented.

• ↳ Service Level Agreement and Support › Support

Reference answer

Not in the documentation. Only first-response targets are documented, explicitly not resolution times.

Grader · correctness 5 · faithfulness 5 · completeness 5

The assistant correctly identified that mean time to resolve is not documented, while also providing the documented first-response targets found in the excerpts. This fully matches the reference answer's intent of noting the lack of resolution times while using the provided documentation accurately.

Drafted answer

The documentation does not mention CSA STAR certification.

Reference answer

Not in the documentation. The documented certifications are ISO 27001 and SOC 2 Type II.

Grader · correctness 5 · faithfulness 5 · completeness 5

The reference answer states that the information is not in the documentation, and the assistant correctly identifies that the documentation does not mention CSA STAR certification. Therefore, all criteria receive the maximum score of 5.

Drafted answer

The documentation does not mention an emergency phone number for security incidents.

Reference answer

Not in the documentation. Only email (security@vantrel.example) and the status page are documented.

Grader · correctness 5 · faithfulness 5 · completeness 5

The reference answer states that the information is not in the documentation. The assistant correctly identified that the documentation does not mention an emergency phone number, which matches the expected behavior for missing information.

Drafted answer

After contract termination, customers have 30 days to export their data. According to the Security Whitepaper, data is permanently deleted from production systems within 90 days of contract termination, while the Data Processing Agreement states it is deleted within 30 days after the end of the 30-day grace period. The documentation does not specify which document takes precedence or if legal retention requirements may extend this timeline.

• ↳ Security Whitepaper › Data retention and deletion
• ↳ Data Processing Agreement (summary) › Return and deletion of data

Reference answer

The documentation is inconsistent: the Security Whitepaper says within 90 days of termination, while the DPA says within 30 days after a 30-day export grace period (i.e. ~60 days). Both sources should be cited and the inconsistency flagged.

Expected: Security whitepaper › Data retention and deletion · Data processing agreement › Return and deletion of data

Grader · correctness 5 · faithfulness 5 · completeness 5

The assistant correctly identified the conflicting information in the two documents (90 days vs 30 days after a 30-day grace period) and cited both sources appropriately, fully matching the reference answer.

Drafted answer

Les données des clients hébergés dans la région EU sont stockées et traitées dans l'Union européenne, mais spécifiquement en France uniquement pour les tenants utilisant l'emplacement principal AWS eu-west-3 (Paris, France). Cependant, les copies de sauvegarde et de reprise après sinistre pour cette région sont stockées dans AWS eu-central-1 (Francfort, Allemagne). Pour les tenants en région US, les données ne sont pas hébergées en France. La documentation ne précise pas si les données en transit ou les accès temporaires par le personnel support peuvent impliquer un hébergement ou un transit en France.

• ↳ Infrastructure and Hosting › Hosting regions
• ↳ Data Processing Agreement (summary) › International data transfers (not in expected sources)

Reference answer

Oui pour la région EU (par défaut) : AWS eu-west-3 à Paris, avec reprise d'activité à Francfort (Allemagne). Une région US existe aussi.

Expected: Infrastructure hosting › Hosting regions

Grader · correctness 5 · faithfulness 5 · completeness 5

The assistant correctly states that data for the EU region is hosted in Paris with disaster recovery in Frankfurt, and also mentions the US region and support access details. The facts match the reference and are fully supported by the provided excerpts, covering all necessary points comprehensively.

Drafted answer

Oui, Vantrel propose l’authentification unique (SSO) avec Microsoft Entra ID sur les plans Business et Enterprise.

• ↳ Identity and Access Management › Customer authentication

Reference answer

Oui, SSO SAML 2.0 et OIDC sur les plans Business et Enterprise ; Microsoft Entra ID fait partie des fournisseurs testés.

Expected: Identity access › Customer authentication

Grader · correctness 5 · faithfulness 5 · completeness 5

The assistant correctly states that SSO with Microsoft Entra ID is supported on Business and Enterprise plans, matching the reference answer and fully supported by the cited documentation excerpt.

Drafted answer

The documentation does not mention SecNumCloud qualification by ANSSI.

Reference answer

Pas dans la documentation.

Grader · correctness 5 · faithfulness 5 · completeness 5

The reference answer states that the information is not in the documentation. The assistant correctly identified that the documentation does not mention SecNumCloud qualification, which aligns with the reference. Therefore, all criteria receive the maximum score.